Social Media Strategist - Full Time
Summary
Title:Social Media Strategist - Full Time
ID:1238
Department:Deerfield Beach, Florida
Description

Do you love social media? Do you want to learn about how businesses utilize social media to retain customers? Come join us at NexGen Agency! This is not a Marketing position. Rate of Pay is $14

NexGen Agency is a fun, fast paced provider of social media customer care services. Our team consists of friendly, hardworking, big thinking people who care about providing stellar customer experiences! Located in Deerfield Beach, FL, we support many prestigious clients. We are looking for some great people to join us on our social media team.

We’re seeking 15 FT Social Media Strategists for one of our fitness clients. This is a great opportunity for college students who want to get into the Social Media field.

Primary Responsibilities:

-Learning client’s brand voice

-Responding to customer comments and messages on channels such as Facebook, Twitter, Instagram, Yelp, and Instagram

-Responding to customer complaints and working with our Customer Service department to resolve them

-Utilizing our brand monitoring tools and alerting, in real-time, if any potential crises occur

-Response times within 10 minutes for all interactions

-Manage all assigned project work in a timely manner.

-Maintain up-to-date knowledge of product and industry information.

-Quickly identify a customer's problem, report it correctly, and provide customers with reasonable solutions to the problem

-Follow-up with customers on any outstanding matters and provide additional assistance as needed

-Provide world-class customer service and immediate resolution to inquiries at the point of customer contact.

Requirements:

  • Must be able to write, spell and read English
  • Associates degree or education equivalent
  • Must be computer literate
  • Must pass a background check
  • Must be legally authorized to work in the United States for any employer without sponsorship
  • Reliable, punctual attendance is an essential function of the position
  • Problem solving and critical thinking skills.
  • Great multi-tasking skills.
  • Prioritize and effectively manage time.
  • Positive attitude and excellent interpersonal skills.
  • Good judgment and independent decision making.
  • Work effectively with windows-based computer systems.
  • Effectively interact in a professional and courteous manner with customer.
  • Demonstrate initiative and interest in self-development
  • FLEXIBILITY IS NEEDED, as schedules may vary from week to week. WE'LL BE OPEN 14-HOURS A DAY, 364 DAYS A YEAR!

EOE

This opening is closed and is no longer accepting applications
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