Technical Support Representatives - Consumer Electronics
Summary
Title:Technical Support Representatives - Consumer Electronics
ID:1397
Department:Deerfield Beach, Florida
Description

Summary

THIS IS NOT AN IT POSITION!

If you are an experienced Product Support Agent looking for a position with a leading company, NexGen can help! If you are interested in an opportunity to get your foot in the door with a leading company, we want to talk with you!

As a Product Support Agent, you must represent our company well by being responsible, punctual and motivated to go above and beyond the call of duty. You must also be highly detail-oriented and organized with good problem-solving abilities. It is also important that you display excellent verbal and written communication and interpersonal skills.

The ideal candidate should be knowledgeable in apple products i.e. cell phones, tablets, Bluetooth, car radios, home amplifiers, AVR, VCR etc., They must be able to provide operational support to our customers. HOURS ARE 9 a.m. to 9 p.m. and weekends.

WHAT WE OFFER:

Career advancement.

A culture committed to teamwork and continuous improvement.

An excellent benefits package including medical benefits and PTO.

JOB RESPONSIBILITIES:

Answer incoming customer service and technical calls regarding consumer electronics.

Assist with warranty and product set up

Ability to provide professional telephone skills with proper phone etiquette.

Perform basic troubleshooting, identify, and escalate priority issues to next level support when appropriate.

Gather and record customer information, concern/s, and action taken in an ORACLE system.

Follow basic procedures and script for each customer inquiry.

Utilize the knowledge base system for product and policy information needed to resolve customer issues and questions.

Constantly learning new technology in the consumer electronic market.

JOB REQUIREMENTS:

Strong customer service orientation with attention to detail specific to trouble shooting.

Must be computer literate

Knowledge of APPLE PRODUCTS, HOME AMPLIFIERS, VCR, AVR, CAR RADIOS

1+ years technical inbound call center experience or demonstrated equivalent work experience.

Problem solving and critical thinking skills.

Great multi-tasking skills.

Prioritize and effectively manage time.

Flexible work schedule.

Positive attitude and excellent interpersonal skills.

Good oral and written communication.

Good judgment and independent decision making.

Work effectively with windows-based computer systems. MAC experience a plus.

Great active listening skills.

Effectively interact in a professional and courteous manner with customer.

Demonstrate initiative and interest in self-development is a huge plus.

EDUCATION:

Minimum High School diploma/GED

 

WORKING CONDITIONS: Call center facility where agent will sit, stand, operate computer, and other office equipment.

NexGen Agency is a Drug Free Workplace. Candidates must be able to pass a pre-employment testing and a criminal background check. EOE:

 

Job Type: Full-time

Rate: $12

 

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