Spanish Speaking Social Media Strategist - FT
Summary
Title:Spanish Speaking Social Media Strategist - FT
ID:1237
Department:Deerfield Beach, Florida
Description

NexGen Agency is a fun, fast paced provider of multi-channel white-glove customer care services. Our team consists of friendly, hardworking, big thinking people who care about providing stellar customer service experiences! Located in Deerfield Beach, FL.  We are looking for great people to join us on our social customer care team.

We’re seeking FT Social Media Strategists - Spanish Speaking for one of our premier new clients. This is an hourly position that will cover and operate during our hours of 8 am-10 pm. Seven (7) days a week. 

Primary Responsibilities:

  • Learning client’s brand voice
  • Responding to customer comments and messages on channels such as Facebook, Twitter, Instagram
  • Responding to customer complaints and working with our Customer Service department to resolve them
  • Utilizing our brand monitoring tools and alerting, in real-time, if any potential crises occur
  • Response times within 10 minutes for all interactions
  • Attending biweekly meetings with client to learn new promotions
  • Manage all assigned project work in a timely manner.
  • Maintain up-to-date knowledge of product and industry information.
  • Quickly identify a customer's problem, report it correctly, and provide customers with reasonable solutions to the problem
  • Follow-up with customers on any outstanding matters and provide additional assistance as needed
  • Provide world-class customer service and immediate resolution to inquiries at the point of customer contact.

Requirements:

  • Excellent written and communication skills
  • Must be able to read, write and communicate effectively in English & Spanish
  • Must be computer literate with one (1) year experience in social media
  • Associates degree preferably in English, Marketing, Communication  
  • Reliable, punctual attendance is an essential function of the position
  • Problem solving and critical thinking skills.
  • Great multi-tasking skills.
  • Prioritize and effectively manage time.
  • Positive attitude and excellent interpersonal skills.
  • Good judgment and independent decision making.
  • Work effectively with windows-based computer systems.
  • Effectively interact in a professional and courteous manner with customer.
  • Demonstrate initiative and interest in self-development
  • FLEXIBILITY IS NEEDED, as schedules may vary from week to week. WE'LL BE OPEN 14-HOURS A DAY, 364 DAYS A YEAR!

EOE
This opening is closed and is no longer accepting applications
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