Technical Support Representatives
Summary
Title:Technical Support Representatives
ID:1249
Department:Deerfield Beach, Florida
Description

NOT an IT POSITION .... this is a position working with sound systems, avr, audio and sound bars.

This position pays between $11 & $13 per hour depending on experience. Must be knowledgeable of audio and sound systems. If you are an experienced Product/Technical Support Agent excited and knowledgeable of audio and sound systems and looking for a position with a leading company, NexGen can help! If you are interested in an opportunity to get your foot in the door with a leading company, we want to talk with you! You have an opportunity to increase your pay through our incentive program. This is a full time position with benefits.

Ideal candidate must be able to work 10 am-7 pm M-F and Saturdays 12 pm-8 pm (Saturdays are mandatory). This is a 5 days work week.

As a Product/ Technical Support Agent, you must represent our company well by being responsible, punctual and motivated to go above and beyond the call of duty. You must also be highly detail-oriented and organized with good problem-solving abilities. It is also important that you display excellent verbal and written communication and interpersonal skills.

 

The ideal candidate will be very much interested in audio, music, video gamers etc and will be up for the challenge of troubleshooting effectively and efficiently while doing hands on assessments.

 

WHAT WE OFFER:

  • Career advancement.
  • A culture committed to teamwork and continuous improvement.
  • An excellent benefits package including medical and PTO.

JOB RESPONSIBILITIES:

  • Answer incoming customer service and technical calls regarding consumer sound systems.
  • Ability to provide professional telephone skills with proper phone etiquette required.
  • Perform basic troubleshooting, identify, and escalate priority issues to next level support when appropriate.
  • Gather and record customer information, concern/s, and action taken in an ORACLE system.
  • Follow basic procedures and script for each customer inquiry.
  • Knowledgeable on all sound systems to provide excellent customer service
  • Utilize the knowledge base system for product and policy information needed to resolve customer issues and questions.
  • Constantly learning new technology in the consumer electronics market, focusing on audio and video.
  • Requires the ideal candidate to pass the hands on training provided

JOB REQUIREMENTS:

  • Strong customer service orientation with attention to detail specific to consumer electronics.
  • Knowledge of technology as well as home audio technology is required.
  • 2+ years technical inbound call center experience or demonstrated equivalent work experience.
  • Problem solving and critical thinking skills.
  • Great multi-tasking skills.
  • Must be technically sound
  • Prioritize and effectively manage time.
  • Flexible work schedule.
  • Positive attitude and excellent interpersonal skills.
  • Good oral and written communication.
  • Good judgment and independent decision making.
  • Work effectively with windows-based computer systems. MAC experience a plus.
  • Great active listening skills.
  • Effectively interact in a professional and courteous manner with customer.
  • Demonstrate initiative and interest in self-development is a huge plus.

EDUCATION:

  • Minimum High School diploma/GED

WORKING CONDITIONS: Call center facility where agent will sit, stand, operate computer, and other office equipment.
NexGen Agency is a Drug Free Workplace. Candidates must be able to pass a pre-employment drug screen and a criminal background check. EOE: AA

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