B2B Customer Service Representative
Summary
Title:B2B Customer Service Representative
ID:1394
Department:Deerfield Beach, Florida
Description

Summary

NexGen Agency is looking to hire outstanding Customer Service Representatives for our retail account. The ideal candidate must be able to provide 2 professional references, pass a background test and assessment. Must have 2 years customer service experience in the retail industry. Some college credits preferred and supervisory or team lead experience a plus.


NexGen Agency is a fun, fast paced provider of multi-channel white-glove call center services. Our team consists of friendly, hard-working, big-thinking people who care about providing stellar customer experiences! Located in Deerfield Beach, FL, we are supporting a major high-end jeweler and looking for some great people!

We are currently seeking a team of ambitious, detail-oriented, customer-focused Customer Care Representatives to join our Customer Care hospitality Team. As a member of our team, you will receive training to become an expert in our customer service values, processes, and procedures.

Responsibilities:

  • Act as an advocate for our customers and be empathetic in all customer interactions
  • Provide extraordinary service to our customers via phone, email and chat
  • Place orders with customers, answer questions about our product and services
  • Quickly identify a customer's problem, report it correctly, and provide customers with reasonable solutions to the problem
  • Follow-up with customers on any outstanding matters and provide additional assistance as needed
  •  Create and follow up on sales lead on all inbound calls with sales incentives and bonuses.

Requirements:

  • Excellent verbal and written communication skills
  • 2 years experience in a customer service environment
  •  Schedules are 9 a.m. to 6 p.m. 
  • Call center experience required
  • Candidates must be available to work the weekend shifts

Education:

  • High School diploma/GED

 

--- You must be available to attend training every day. Candidates offered this role will need to complete two weeks of paid training and two weeks on the floor training to be successfully hired. 
 



EEO

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